Slay the faff.
Siegfried answers the routine questions your WooCommerce shop gets every day — where's my order, can I return this, is it in stock — over WhatsApp and web chat. So you don't have to.
Get in touch See what it handlesThe dragon is not a monster. It's the inbox.
Each question is small. Thousands of them become the dragon. Siegfried reads your WooCommerce data directly and deals with the usual suspects:
Where's my order?
Status, tracking and expected delivery, straight from the order record.
Can I return this?
Your returns policy applied to their actual order, not a generic paragraph.
Do you have it in blue?
Live stock and variants, with a link to buy when the answer is yes.
Has my refund gone through?
Refund state and timing, without anyone opening the admin.
What does it do exactly?
Product details and comparisons drawn from your catalogue.
Can you update my address?
Routine account changes, confirmed with the customer first.
How it works
A WordPress plugin connects your shop; Siegfried does the talking.
1. Install the plugin
Siegfried connects to your WooCommerce store through a plugin. No re-platforming, no data migration.
2. Pick your channels
WhatsApp, a chat widget on your site, or both. Customers use whatever they already have open.
3. Set the tone
Dial formality, warmth and detail to suit your brand. Siegfried stays clear and plain underneath.
4. Hand over the hard ones
Anything outside the routine goes to a person, with the conversation so far attached.
What it is. What it isn't.
Siegfried is
- Conversational customer service for ecommerce merchants
- Native to WooCommerce: built on your real orders, stock and policies
- A tool that saves you time
Siegfried is not
- A generic AI chatbot, or a flashy AI gimmick
- A replacement for human customer service
- A fantasy roleplaying brand. The mythology is the personality; the product is the point.
The problem still exists. You simply no longer have to deal with it.
Get in touch
Siegfried is in early access with a small number of WooCommerce shops. If yours spends too long answering the same questions, tell us about it.
Email hello@joinedupdata.io